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UNLOCKING THE POWER OF SHORTHAND WRITING: IMPROVING THE COMMUNICATION SKILLS OF THE SECRETARIAL OFFICE PROFESSIONAL

Fasae, Felicia Bosede Kehinde (Ph.D)

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Abstract

The proliferation of ICT in the digital age and in communication has reduced the positive influence of shorthand use by the secretarial office professionals due to the fact that the power and benefits of shorthand as a writing system and effective communication tool has been undermined.  This paper assessed unlocking the power of shorthand writing in enhancing communication efficiency and effectiveness of the performance of the office professional.  The paper considered relevant literature on the secretarial office professional and language skills, shorthand as a system of writing, shorthand writing for effective communication, and enhancing communication efficiency and effectiveness through shorthand writing.  It was concluded that secretaries/office managers’ position contributes to achievement of organizational goals through effective communication, hence, should not be undermined. It was recommended that that shorthand reading and writing should still be an important part of the skills to be acquired by the office professional.  Although shorthand has its own peculiarity of being feared by students, it is still much needed in helping professional office workers in improving their communication skills.

Keywords: Shorthand writing, Communication Skill, Secretarial Office Professional, Language Skills.